We only replace items if they are defective, damaged, or where you have received a size or item different from what was ordered.
If the product is damaged when delivered, please email us with a photo and upon approval of the product being defective, damaged, or incorrectly sized, we will take care of a replacement promptly. Items must be unused and in the condition they were received. For replacements, contact us here first and you will be sent a follow-up of how and where to email your images. At this time, we do not offer refunds; however, you may submit a claim through our contact page at any time if you feel a refund is needed for any reason.
We take our customer service and customer experience seriously. We respond within 24-48 hours to you; however, you must leave an email and or phone number when contacting us.
Thank you for choosing Your Healing Room as your go-to retailer for essential oils, body butters, and self-care. We appreciate the community of families around the world who have entrusted us. Thank you.